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Bespoke Customer Signal Intelligence
Where customer signals become brand intelligence
Move Beyond Feedback. Unlock Customer Signal Intelligence.
BespokeCSI captures the signals your customers are already sending - language, tone, and behavior - and turns them into actionable brand intelligence. No surveys. No guesswork. Just the signals that matter.
Understand customer needs and emotions in real-time, and act with clarity to grow loyalty, fix friction, and drive business outcomes.
The Problem
Your Customers Are Speaking. Are You Really Listening?
Most VoC programs stop at surveys. But today’s customers don’t want to be asked - they want to be understood. Traditional feedback tools miss the signals hiding in everyday interactions.
Our Solution
BespokeCSI turns signals into intelligence.
From calls and chats to emails and reviews, we decode customer signals across every touchpoint. Using AI and behavioral science, BespokeCSI reveals what customers are feeling and why—so you can act decisively.
What is CSI?
Customer Signal Intelligence (CSI) is our proprietary method to convert hidden signals into insight and action.
● Language Analysis – what customers say
● Voice Insights – how they sound
● Behavioral Signals – how they act
We combine these into real-time signal profiles that help your business:
● Pinpoint moments of friction
● Decode unspoken needs
● Drive actions that improve loyalty and revenue
Platform + Program Callout
● VoC Platform – Leverage our proprietary BespokeCSI technology to unlock signal intelligence at scale
● VoC Program Management – From setup to strategy, our white-glove services help you operationalize CSI insights
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